Legal
Shipping Policy
Last updated 2026
Complimentary shipping, worldwide
Every divinità order ships free of charge. There are no minimums, no hidden handling fees, and no surprise costs at checkout. We ship worldwide from our atelier in the United States.
Processing time
Each piece is inspected, cleansed, and carefully packed by hand. Orders placed Monday through Friday ship within two business days. Orders placed on weekends or US holidays begin processing the next business day. Bespoke or made-to-order pieces may require up to five business days before shipping.
Delivery time
Domestic orders (United States): 3–7 business days after shipment. International orders: 7–21 business days after shipment, depending on the destination and local customs processing. Delivery times are estimates and begin once the carrier has accepted the parcel, not at the moment the order is placed.
Tracking
You will receive a shipping confirmation email with tracking information as soon as your parcel leaves our atelier. Tracking may take up to 24 hours to show movement after the label is created.
Carriers
We ship with trusted carriers including USPS, UPS, and DHL. The carrier is selected based on your destination, package value, and delivery speed to ensure your jewelry arrives safely.
Customs, duties, and taxes
International orders may be subject to customs clearance, import duties, or taxes charged by the destination country. These fees are the responsibility of the recipient and are not included in the item price or shipping cost. We cannot predict or control these charges, as they vary by country.
Lost or damaged parcels
Every shipment is fully insured from our atelier to your door. If a parcel is lost, damaged, or shows signs of tampering, contact support@divinita.shop within seven days of the expected delivery date and we will resolve it immediately — either by replacing the piece or issuing a full refund.
Address changes
If you need to change the delivery address, contact us as soon as possible at support@divinita.shop. We can update the address before the order ships. Once a parcel is in transit, the carrier must be contacted directly, and we cannot guarantee a successful reroute.
Contact
For any shipping question, write to support@divinita.shop. We answer every message personally.